Frequently Asked Questions

Get a username

What’s “Get a username”?Top

This is a special process where you can create an account and recover your information from another account by verifying your mobile.

It's very simple to do it:

  1. Go to “Existing user or yuilop” > “Get a username”.
  2. Select your username, password and email (we recommend using the same email that you used with your yuilop account).
  3. Verify your mobile phone number so we can find your old account.
  4. We will then transfer your old account info (credits and numbers) to your new UppTalk account.
  5. Call a friend to say!

Am I creating a new account with “Get a username”?Top

No, this is just a way to synchronize the information from your yuilop account and transfer it to your new UppTalk. If you use the same mobile phone number and email address of your yuilop account, your profile and credits will remain the same.


Why is it asking me to verify my mobile (number) in “Get a username”?Top

We have to verify your number one more time in order to find and synchronize the information from our database. Remember, use the same number that you used to register with yuilop.


I used to have an account, what happens if I go to “get a username”?Top

You will get your old  account back and running!


From yuilop to UppTalk

I was using yuilop, why is it called UppTalk now?Top

As CEO Jochen Doppelhammer explains, “Finally we can break free”. With the new launch of UppTalk people can communicate without the boundaries of contract, network, and app-to-app restriction. You can send your best friend a picture, place an order at the pizza place, or call your grandmother to wish her a happy holiday. App user or not, wireless or landline, call or text, UppTalk can be used with anyone and everyone!


The app is asking for my username and password, but I don’t have one.Top

Now in UppTalk you have to create a username and password to login to your account and to use the app in multiple devices.

  • If you were a yuilop user go to “Existing users or yuilop” to create a username.
  • If you are an UppTalk user go to “Existing users or yuilop” to recover your password.

The app is asking me for my password, but I forget what it is.Top

If you don’t remember your username, don’t worry, we can help. All you have to do is click “Forgot password?”. There you can type in your e-mail and easily reset it.


I have yuilop installed and running. How do I transfer to UppTalk?Top

After the update, your yuilop account will be transferred to an UppTalk account.

For this account your mobile phone (the same that you used to register for yuilop) will be your username and your password can be created in “Settings”.

If you want to change your username, logout and go to “Existing user or yuilop” > “Get an username”. Follow these steps to synchronize your data from yuilop with your new UppTalk profile.


I have the yuilop app, but haven’t been active. If I download UppTalk, how can I transfer my original information from yuilop?Top

Simple and easy! Recover your old account in seconds and start calling again.

  1. Go to “Existing user or yuilop” > “Get a username”.
  2. Select your username, password and email (we recommend using the same email that you used with your yuilop account).
  3. Verify your mobile phone number so we can find your old account.
  4. We will then transfer your old account info (credits and numbers) to your new UppTalk account.
  5. Call a friend to say!

What should I do if I have problems logging into UppTalk?Top

If you have problems logging in go to “Existing users or yuilop” to recover your password. If this doesn’t work, please contact our support team: support@upptalk.com


I already had a yuilop number and now UppTalk is offering me a new number.Top

We’re very sorry if this is happening to you. You might be registering as a new user instead of choosing “Existing user or yuilop” or might have lost your yuilop number if you haven’t been active in a while.

In any case, please, contact our support team: support@upptalk.com they are more than happy to help during the registration process.


I have yuilop on two devices and after updating to UppTalk I can’t login to any of them.Top

This happens as a security measure. After updating, all yuilop users need to create a username and password in order to synchronize existing information and transfer it from their old account (yuilop) to their new profile (UppTalk).

If you were using yuilop on multiple devices, you need to logout on all of them. Then on your main device (the one you used to register with yuilop, probably your mobile phone), go to “Existing user or yuilop” and follow these steps:

  1. Go to “Existing user or yuilop” > “Get a username”.
  2. Select your username, password and email.
  3. Verify your mobile phone number so we can find your old account.
  4. We will then transfer your old account info (credits and numbers) to your new UppTalk account.
  5. After you complete this process on your main device, go to your other devices (your tablet, iPad, or iPod) and log back in using your new username and password.

How do I know if I have a username?Top

If you complete the update without logging out, your username will automatically be your phone number. If you go to “Settings” you can view it. You should see something like upptalk.me/1234567 (your phone number).

If you log out and you don’t know if you have a password or not. Try one of these two things:

  1. Try to recover your password using your email at “Existing user or yuilop”.
  2. Go to “Existing user or yuilop” > “Get a username” and create an account with the username you want.

I can’t see my existing credits in my new UppTalk profile, what should I do?Top

Please contact us at support@upptalk.com.


Creating an account

What information you need from me?Top

Information needed:

  • Username (How you login at UppTalk).
  • Password.
  • Email (Just in case you forget your password).
  • Your name (your visible identification).
  • To be over 13 years old (14 years old if you are in Spain).
  • Gender (We ask this only for statistic reasons and to understand the interests of our users).
  • Your mobile phone number or a UppTalk phone number.

Why do I have to get an UppTalk phone number?Top

The UppTalk number is one of the advantages of using this app. It a real mobile number and you get it for free! You can use this number across multiple devices and it works even with just WiFi.

UppTalk phone numbers are available at:

  • Germany
  • Spain
  • United Kingdom
  • USA

If you are in Spain or the United States it is mandatory to have an UppTalk number. But don’t worry, there’s no extra cost for using it. In fact, it will only help you enjoy extra benefits!


What are those images I am asked to confirm while creating my account?Top

These images are called captcha. We use this system process to protect you as a user (and to confirm that you’re not a robot). Thanks to captcha we can prevent spam and any abusive usage of UppTalk.

0101011101100 1010010000001 1011000110111 1011101100110 0101001000000 1110010011011 1101100010011 0111101110100 0111001100101 1000010000001 1000100111010 1011101000010 0000011101110 1100101001 0000001101100 0110111101110 1100110010100 1000000110110 1011011110111 0010011001010 0100000011011 1101110101 0111001000100 000011101010111001101100101011100100111001100100001


My email is taken, can I still create an account with it?Top

Unfortunately no. Each account is associated with a unique, individual email.


My username is taken, can I still create an account with it?Top

We're sorry. Each username is unique and associated with a different account.


Verifying your phone

Why I need to verify my phone?Top

The only way that your friends can find you on UppTalk and you can talk free and unlimited to them is by verifying your phone number. That’s a very simple process but very important to offer to you free communication between UppTalk users.


How does the verification process work on iOS (iPhone, iPad and iPod)?Top

  1. You need a real mobile phone number (not a landline number).
  2. We will send you an SMS to that number with the necessary confirmation code.
  3. After receiving the confirmation code, go to the app, type it into the applicable field, and press OK.

If you don’t receive the code via SMS, you can ask for a confirmation call.

  1. We will then call your mobile phone number. Pick up to answer and hear the verification code.
  2. Once you have it go into the UppTalk app, type it into the applicable field, and press OK.

How does the verification process work on Android?Top

  1. You need a real mobile phone number (not a landline number).
  2. We will call you and automatically verify your mobile phone number.

If the call fails:

  1. We will send you an SMS to that number with the necessary confirmation code.
  2. When you receive the confirmation code, go to the app, type into the applicable field, and press OK.

How can I verify my phone number if I am on a tablet?Top

To complete the registration process you need a mobile phone number. This mobile number should be able to receive SMS so that we can send you the confirmation code there.

You should then type this code into the UppTalk app installed on your tablet.


I’m not receiving my verification code.Top

Please contact support@upptalk.com and we will personally give you the verification code. We apologize for any inconvenience.


UppTalk phone number

Can I call using my phone number instead of the UppTalk number?Top

When you get an UppTalk number, this is the number associated with the app, so every time that you make a call using the app, your contacts are going to see your UppTalk number and not your regular phone number.

There are no extra costs for you to use this number nor for your contacts to call you on this number. There are actually quite a few benefits in having an UppTalk number including that you can use it across multiple devices and it works even with just WiFi.

The best way to take advantage of your UppTalk number? Share it and let your family and friends know that you are using this number to call them. ( for free!)


Why is it that when I am registering for an UppTalk number in Spain the ID is mandatory?Top

In accordance with the Law in Spain, all mobile phone numbers must be associated with a valid identification. Don’t worry, we will not to share this information with anybody and make sure to keep it private and secure.


Nice to meet you

What is UppTalk? Top

UppTalk is an award-winning global mobile app that lets users call any mobile or landline phone, SMS any mobile and chat, anywhere in the world for free. It’s unique in that your friends and family don’t need to have UppTalk to receive calls, voice or SMS messages - it’s still free.

  • No subscription required
  • Works over 3G and WiFi
  • Available for iOS, Android and Kindle

How does UppTalk work? Top

UppTalk allows you to place calls, SMS and chats over the top of your existing mobile or wifi service. Though it uses data, there are no additional costs. To contact non-UppTalk users there is a virtual cost that is paid for with credit. You always start with free credit and you can earn more credit easily through sending referrals and watching adverts, instead of paying any hard cash.


What devices support UppTalk? Top

UppTalk is available for iPhone, iPod or iPad, devices running Android and Kindle.


Why UppTalk? Top

With so many other calling and messaging apps out there, why use UppTalk? UppTalk does not require the person with whom you want to speak to also have the app. You can call and message non-UppTalk users and it’s still free. You're not limited to calling other smartphones either. You can make calls to landlines too.


Who can I call with UppTalk? Top

Except for emergency services, there isn't anyone you can't call with UppTalk. It does not matter if they have UppTalk or not. You can call your grandma on her landline, your mum on her mobile or your best friend on his smartphone. Your contact book is your oyster!


What if two UppTalk users call each other at the same time? Top

Don't worry, UppTalk automatically connects you with another caller trying to reach you at the same time.


How do I access the emoticons (emoji)? Top

The emoticons appear automatically when you type something like “:-)”. For more options, just click on the “+” sign located on the left hand side of the chat.


Credits

What is UppTalk Credit? Top

UppTalk Credit is the way to 'pay' for calls to mobiles and landlines across the world to non-UppTalk users. You always start with free credit and you can earn more credit easily through sending referrals and watching adverts, instead of paying any hard cash.


How do I earn and use UppTalk Credit? Top

Earn UppTalk Credit by:

  • Referring friends to UppTalk and get 10 credits when they sign up
  • Watching partner sponsored ads

Use UppTalk Credit by:

  • Calling a non-UppTalk user (per minute)
  • Sending an SMS to a non-UppTalk user (per message)

How much UppTalk Credit do I use per call? Top

The amount of credit varies per country and depends on the number you are calling to (mobile or landline) and the country. Remember calling UppTalk users is free.


How much Credit do I use per text? Top

You use just 5 credits per text (SMS) sent anywhere in the world. Remember sending a text to a UppTalk user is free.


Technology

What technology does UppTalk use for calls? Top

UppTalk architecture is built on open standards like xmpp which allows UppTalk to connect to federated OTT services like Google Talk, and the mobile number (MSISDN). This allows UppTalk to interconnect with the mobile telecom world via SMS and phone calls. You asked!


How can UppTalk offer free texts and calls? Top

UppTalk can offer free texts and calls thanks to our in-app advertising model and our virtual credit system. To contact non-UppTalk users there is a virtual cost that is paid for with credit. You always start with free credit and you can earn more credit easily through sending referrals and watching adverts, instead of paying any hard cash.


Safety

Are my conversations kept private? Top

UppTalk has a strict verification process. Your UppTalk account, and UppTalk number (UppTalk.me) if you have one, can never be used by others. UppTalk conversations are encrypted both ways, which means it's immune to eavesdropping.


Is my data safe with UppTalk? Top

Your personal information is protected and will not be shared with third parties.


Company

What is UppTalk‘s mission? Top

UppTalk mission is to make talking free again!


What is UppTalk‘s vision? Top

The company's vision for the future is to replace the need for the traditional Telco. We see everyone calling, texting, and chatting for free - with massive smiles on their faces, and more money in their pockets.